Maybe I'm wrong but I think you have to attach a real activity to ticket if you wanna make any imputation on ticket. Either Create a After-Sell Service imputation task or attached it to another specific activity

It'is because my Ticket is already associated to an activities.

I guess I don't really understand your problem because for me you just have to make some imputations on your activity so ? 🙂

I would like to offer the possibility to my guies, to make imputation on ticket...

Every times we work on scheduled activties. But during the week, we recive a request to make some other job (Not linked to the principal activties scheduled...) during 4 or 6 hours...

I would to manage this work with ticket, because for my understanding, I can use Ticket for the not scheduled activties..It's my understanding..

It is why, I would like to offer the possibilities to make imputation on ticket..

Regards,

Fred

Well, I'm not from ProjeQtor Team, but I guess it's mostly not possible to make imputation on something else that activity…

Ticket is not an activity, it's a not planned event.

For my team, I created a specific activity for tickets ; Time Spent on ticket in visible on ticket and reported onto this activity.

Hello,
i do not really understand your problem.
You can follow and indicate real workload from ticket whatever it is linked or not to a dedicated activity.
whatever your option realwork is of course dysplayed on timesheet

I guess he wants "tickets as an activity" for direct time imputation on ticket and not on the activity linked to it

You can enter real work on a Ticket...
... driectly on the Ticket
And nowhere else.
Idea is that Tickets are "quick" tasks, so you won't loose time to go to Timesheet each time you finish a ticket, you just enter time spend directly on the ticket.
You also have a "start work" button that will automatically enter real work from time spent on the ticket.

Not that quick ^^ !! Some software bug tickets are taking day/month to be solved 🙂 , but as said, just link them to a specific activity for "bug correction" if you really need an imputation line in your project for a better "time project spent" line. That's the easiest way and it's working quite well.

hi

On ticket : treatment : use planning activity . ticket(s)will be linked to this activity
Very simple.

Many Thanks Everybody,

OK, I understand,

I will do by this way !

Regard

Fred