I have a problem with the ticket, it started from version 11.2.5, until version 11.3.1 it's still the same. When I save tickets, the "due date" section automatically increases by 1 day. And it also creates a new ticket itself. Watch the video attached to the link below. If it is set like that, can I turn it off automatically like that? Best regards!
Links video: https://drive.google.com/file/d/15VaqaCtdunxfpJRTFdUwDfb4NB-SnWzs/view?usp=sharing
Hi,
The Initial due date behavior is normal : you sure have some "delay for tickets" defined.
This will automatically calculate initial due date from create date time + delay définition.
And this locked the initial due date.
The other behavior is strange.
When you save the creation of new ticket the interface opens blank interfacre for another new ticket instead of showing saved item.
I used to face this behavior but do not any more.
Can you try and reproduce the behavior on Demo ?