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Just one point : you’ll have to reinitialize your password. Use “Lost password” feature.
I have checked and there is nothing weird about the file uploaded on the server.
Here is the situation at the moment.
- It only is happening for one of our users.
- That user is able to upload the image correctly on your demo.projeqtor site without a problem.
- That user is able to upload the same image correctly on slack without any problem
- That user is able to upload the same image correctly on other software programs we have
- That image if uploaded by any one of our support team on ProjeQtor on our ProjeQtor files - the file becomes corrupt
- Other images can be uploaded properly by our support team on our version of ProjeQtor we are using - we have the latest stable version from you guys
With all this investigation, I can only say that the problem seems to be somewhere in our projeQtor files that is causing the problem. The problem is not the file itself. It seems the problem is with our part of ProjeQtor and our files. Is there anything you can do to assist with this.
It is a weird issue.
The que
Can you try and change $filenameCharset in parameter.php ?
You may try "UTF-8" or "Windows-1259" or "ISO-8859-15"
Attention, after changing this, already stored file may become unreachable
In .../projeqtor/tool/parameters.php there is not line that has the $filenameCharset code you want me to change.
No it does not exist, you have to create it.
Added this and still problem is the same.
OK,
So if it does not solve the issue, remove it (it may lead to not reachable existing attachments)
Can you look for errors in PHP error log file and in Apache error log file ?
There are no issues in the php errors that are associated with projeqtor.
The apache same thing. nothing i can find.
Hi, is there anything else I can do to fix this problem as it is still happening from one of my staff member's iPads. Is this maybe an iPad issue relating to ProjeQtor?
Hi,
Sorry, we don't have possibility to test with iPad, and possibly the is a specific issue on that device.
If no issu appears on browser console or log file, we'll not be able to analyse.
Possibly iPad user could try another browser ?