Notifications
Retirer tout
Submit issues
3
Posts
2
Utilisateurs
0
Reactions
3,794
Vu
Début du sujet
Hi Babynus,
I discovered following:
If open a new Ticket or Activity which is not save for the first time, then flag for "handled", "done" and "closed" not locked, even when it is set up in Ticket / Activity type to be locked.
I assume this is, because status is not know at this point of time.
Possible solution: Check type setting before open new Ticket / Activity.
Klaus
Posté : 11 Oct PM 18:1010
Hi,
Yes, it is a minor issue.
Very minor as checks will be cleared if locked and should not be checked.
The most simple : checks will be locked on creation (as default stauts is "recorded", it is coherent).
Posté : 12 Oct AM 02:1010
Début du sujet
Hi Babynus,
I agree, this sounds most simple and does exactly what's ented to be.
Thx.
Klaus
Posté : 15 Oct AM 08:1010