Hello,
One of our two projeqtor (nearly identicals) has a problem in one field only (strangely enough) that stay empty unless you change the state of the ticket.
When our agent encode their ticket, they put the date of the future reunion in the "In Progress" field even as the ticket stay as "enregistré" default state

Since now 1-2 month (they didn't tell me before then :/ ) that field becomes blank when they click on the save button after encoding the usual data

It should update the date (without specified hour, it should be 00:00) but it doesn't even if it says ticket x updated

If i try to change the date to anything else:

It says it didn't update since there is no data change

For some reasons, the only way to change this field is to put the ticket in another state like "In progress", and only then, the In progress field get a date and hour

The three other fields below "paused-done-closed" still work properly, and i can put values in them even in the default ticket state "enregistré"

The same field on our other projeqtor works perfectly, the only difference in the two instance being one used heavily in tickets

That broken field hasn't even been touched ever and suddenly doesn't record any data unless the ticket change state

Could you help me please ?

Thanks