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[SOLVED] White screen - Unable to display application screen after succesful login

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13.1 {numéro}K Vu
(@ldubost)
Posts: 16
Active Member
Début du sujet
 
[#4450]

We have recently upgraded to Projeqtor 6.2.5. After few days of use, I was working on customizing screens (with plugin 'Personnalisation des écrans') when occurred the issue. We did some server reboots and services restart but we still have the issue.

Issue: We launch the application and submit login: "Connexion acceptée"; but the screen becomes all white and nothing else appends. The behavior is equal on Firefox, Chrome and IE.


 
Posté : 23 Juin PM 13:066
(@babynus)
Posts: 14952
Membre Admin
 

Try and rename all files under /model/custom (for instance add .old extension)
Test that all works fine.
Then rename correctly files one by one to find the one that generates the issue.
When identified, post it here 😉


 
Posté : 23 Juin PM 16:066
(@ldubost)
Posts: 16
Active Member
Début du sujet
 

We found out that the Quotation.php was in error, with an extra comma : in attachement


 
Posté : 23 Juin PM 16:066
(@babynus)
Posts: 14952
Membre Admin
 

OK,
We fixed the issue that was source of the problem when customazing quotation screen.

I guess oyu already fixed issue on your side (remove exta comma)


 
Posté : 23 Juin PM 16:066
(@ldubost)
Posts: 16
Active Member
Début du sujet
 

Yes, now that problem has been solved but we still have an issue creating an order; and for taht one, I don't understand the log ....

[Mon Jun 26 11:32:50.574277 2017] [:error] [pid 2922] [client 172.28.4.35:60624] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /DATA/projeqtor/tool/projeqtor.php on line 2405, referer: http://lnx107.cg91.fr/projeqtor/view/main.php
[Mon Jun 26 11:33:24.021279 2017] [:error] [pid 3082] [client 172.28.4.35:60628] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /DATA/projeqtor/tool/projeqtor.php on line 524, referer: http://lnx107.cg91.fr/projeqtor/view/main.php
[Mon Jun 26 11:33:57.337301 2017] [:error] [pid 6084] [client 172.28.4.35:60929] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /DATA/projeqtor/model/ProjectPlanningElementMain.php on line 378, referer: http://lnx107.cg91.fr/projeqtor/view/main.php
zend_mm_heap corrupted
[Mon Jun 26 11:34:30.488262 2017] [:error] [pid 3017] [client 172.28.4.35:60973] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /DATA/projeqtor/tool/projeqtor.php on line 2447, referer: http://lnx107.cg91.fr/projeqtor/view/main.php


 
Posté : 26 Juin PM 13:066
(@babynus)
Posts: 14952
Membre Admin
 

Log says executiion is much too long.
This seems to highlight an issue that we cannot reproduce.

Do you have some customization on Bill ?
(file /model/custom/Bill.php should then exist)
If so, please post it here so that we may investigate.


 
Posté : 28 Juin AM 02:066
(@ldubost)
Posts: 16
Active Member
Début du sujet
 

No update on Bill. Only on Quotation (to remove the extra comma) and on Project with new fields.

To help you understand :
- on Projeqtor Production, we are actually using V6.1.3 and we can create Bills.
- on Projeqtor DEV, we are using V6.2.5 and we cab create bill, but no orders.


 
Posté : 29 Juin PM 16:066
(@babynus)
Posts: 14952
Membre Admin
 

Can you post here content of your folder /model/custom
Thanks.

(I don't think it depends on version, but it may depend on customization)


 
Posté : 29 Juin PM 22:066
(@ldubost)
Posts: 16
Active Member
Début du sujet
 

Custom folder attached.
It looks like, even with error message, some orders are created somewhere because I cannot delete custom order types whitch are used in existing orders.


 
Posté : 3 Juil PM 18:077
(@babynus)
Posts: 14952
Membre Admin
 

no attachment 🙁


 
Posté : 3 Juil PM 20:077
(@ldubost)
Posts: 16
Active Member
Début du sujet
 

 
Posté : 4 Juil AM 10:077
(@babynus)
Posts: 14952
Membre Admin
 

Hi,

I just tested your custom files.
There does not seem to have errors.
Can you (to be sure) check that you have fields
- annee in table expense
- cdPrioProj, idchargeglobalse, idDirection in talbe project


 
Posté : 7 Juil PM 18:077
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