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Ticket update mail ...
 
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Ticket update mail not sent since 12.4.1

5 Posts
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(@zeben)
Posts: 3
Active Member
Topic starter
 
[#10054]

Hello,

Since v12.4.1 we get no mail sent from ticket update.
The test mail works fine.
Since i didn't setup this instance of Projeqtor, is there anything to setup for these mails to be sent ?

Cheers


 
Posted : 02 Feb 2026 12H42
(@zeben)
Posts: 3
Active Member
Topic starter
 

Everything seems to be checked in "Event notification".


 
Posted : 02 Feb 2026 13H44
 Hans
(@hans2301)
Posts: 12
Active Member
 

We are seeing the same behavior here. Since upgrading from 12.3 to 12.4.1, no email status change notifications for tickets are being sent anymore. There are no error messages in the logs. Other emails or test emails are working like before.


 
Posted : 02 Feb 2026 15H45
(@pdecloedt)
Posts: 166
Active Member
 

I have seen the same issues but not for only tickets... Activities also.


 
Posted : 02 Feb 2026 17H45
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

This issue is fixed and fix is available through subscription.


 
Posted : 21 Feb 2026 21H15
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