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[SOLVED] Error while saving details to workelement table for a Ticket workflow

Sagar · 2016-08-02T14:15:54Z

V 5.4.2. I am getting an unusual error. The red-colored error pop-up does not have any text message! But the log file has captured error stack trace which I reproduce below. Origin of error: I have customized a workflow for Tickets, along with certain actors at each stage. On one approval stage for this Ticket, I get this error. Note: The only way I can move forward in my workflow is by deleting this particular row from the workelement database table. This obviously is not the solution. So please help!! Log file contents: 2016-08-02 17:40:51.810 ***** ERROR ***** Exception-[23000] SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'Ticket-16' for key 'workelementReference' 2016-08-02 17:40:51.810 ***** ERROR ***** For query : insert into workelement ( refType , refId , idProject , refName , idUser , ongoing , done , idle ) values ('Ticket', '16', '12', 'Request #3 raised by Samish on 0208', '24', '0', '0', '0') 2016-08-02 17:40:51.810 ***** ERROR ***** Strack trace : 2016-08-02 17:40:51.810 ***** ERROR ***** #0 Sql->query called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:823] 2016-08-02 17:40:51.810 ***** ERROR ***** #1 SqlElement->insertSqlElement called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:630] 2016-08-02 17:40:51.810 ***** ERROR ***** #2 SqlElement->saveSqlElement called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:478] 2016-08-02 17:40:51.810 ***** ERROR ***** #3 SqlElement->save called at [C:wampwwwprojeqtorV5.4.2modelWorkElementMain.php:175] 2016-08-02 17:40:51.810 ***** ERROR ***** #4 WorkElementMain->save called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:1107] 2016-08-02 17:40:51.810 ***** ERROR ***** #5 SqlElement->saveDependantObjects called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:1065] 2016-08-02 17:40:51.826 ***** ERROR ***** #6 SqlElement->updateSqlElement called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:624] 2016-08-02 17:40:51.826 ***** ERROR ***** #7 SqlElement->saveSqlElement called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:478] 2016-08-02 17:40:51.826 ***** ERROR ***** #8 SqlElement->save called at [C:wampwwwprojeqtorV5.4.2modelcustomTicketMain.php:475] 2016-08-02 17:40:51.826 ***** ERROR ***** #9 TicketMain->save called at [C:wampwwwprojeqtorV5.4.2toolsaveObject.php:77] 2016-08-02 17:40:51.967 ***** ERROR ***** Exception-[23000] SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'Ticket-16' for key 'workelementReference' 2016-08-02 17:40:51.967 ***** ERROR ***** For query : insert into workelement ( refType , refId , idProject , refName , realCost , idUser , ongoing , done , idle ) values ('Ticket', '16', '12', 'Request #3 raised by Samish on 0208', '172042.22', '24', '0', '0', '0') 2016-08-02 17:40:51.967 ***** ERROR ***** Strack trace : 2016-08-02 17:40:51.967 ***** ERROR ***** #0 Sql->query called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:823] 2016-08-02 17:40:51.967 ***** ERROR ***** #1 SqlElement->insertSqlElement called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:630] 2016-08-02 17:40:51.967 ***** ERROR ***** #2 SqlElement->saveSqlElement called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:478] 2016-08-02 17:40:51.967 ***** ERROR ***** #3 SqlElement->save called at [C:wampwwwprojeqtorV5.4.2modelWorkElementMain.php:175] 2016-08-02 17:40:51.967 ***** ERROR ***** #4 WorkElementMain->save called at [C:wampwwwprojeqtorV5.4.2modelWorkElementMain.php:295] 2016-08-02 17:40:51.967 ***** ERROR ***** #5 WorkElementMain->save called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:1107] 2016-08-02 17:40:51.967 ***** ERROR ***** #6 SqlElement->saveDependantObjects called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:1065] 2016-08-02 17:40:51.967 ***** ERROR ***** #7 SqlElement->updateSqlElement called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:624] 2016-08-02 17:40:51.967 ***** ERROR ***** #8 SqlElement->saveSqlElement called at [C:wampwwwprojeqtorV5.4.2modelpersistenceSqlElement.php:478] 2016-08-02 17:40:51.967 ***** ERROR ***** #9 SqlElement->save called at [C:wampwwwprojeqtorV5.4.2modelcustomTicketMain.php:475] 2016-08-02 17:40:51.967 ***** ERROR ***** #10 TicketMain->save called at [C:wampwwwprojeqtorV5.4.2toolsaveObject.php:77]

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Sagar

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Thanks Babynus. This has resolved the issue. Now my workflow is functioning as desired.

I am an Eagle. On a mission to help those who want to help themselves...

Posté : 17/08/2016 10:11 am

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[SOLVED] Error while saving details to workelement table for a Ticket workflow

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